Rehab & Heal Ltd. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Business Name: Rehab & Heal Ltd.
Address: 16 Alma Vale Road, Bristol, BS8 2HY
Contact Email: info@rehabandheal.com
Phone Number: 07565831269
Website: https://rehabandheal.com

We may collect and process the following personal data:

• Name and surname
• Date of birth
• Email address
• Phone number
• Health-related information
• IP address
• Payment details such as card and bank details
• Photos made before and after treatments
• Videos made during treatments
• Video testimonials
• Anonymous user activity information within our website
• Account information

We collect data in the following ways:

• When you fill out contact or booking forms on our website
• When you fill out consultation forms at the time of your appointment
• Through cookies when you browse our site
• When you book or attend an appointment

We process your data for the following purposes:

• To respond to enquiries
• To manage bookings and appointments
• For legal and regulatory compliance
• For marketing purposes (with your consent)
• To gather analytics and improve our services

We rely on the following legal bases under UK GDPR:

• Consent – for marketing and optional data collection
• Contractual necessity – to fulfill your appointment or service
• Legal obligation – for medical and regulatory record-keeping

We do not sell your personal data. We may share it with:

• Google Analytics – to analyse website usage
• Other service providers where necessary to deliver our services
• Legal obligation – for medical and regulatory record-keeping

Some data may be transferred to the US via third-party tools. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

Our website uses cookies and similar tracking technologies for performance and analytics. You are presented with a cookie consent banner upon your first visit and can manage your preferences at any time.
For more information, refer to our Cookie Policy.

Under the UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to request deletion of your data
• The right to restrict or object to data processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at: info@rehabandheal.com

We retain personal data:

• Paper records for 7 years
• Electronic records for 10 years after policy expiration or claim closure

We take appropriate technical and organisational measures to protect your data, including:

• SSL encryption for website and data transmissions
• Secure storage systems and restricted access

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date.

• SSL encryption for website and data transmissions
• Secure storage systems and restricted access

Another part of Rehab & Heal Ltd. priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Rehab & Heal Ltd. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on Rehab & Heal Ltd. website, please contact me immediately and I will do my best efforts to promptly remove such information from the records.

By using this website, you hereby consent to Rehab & Heal Ltd. Privacy Policy and agree to its terms.

If you are concerned about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

Last Update: 6 April, 2025